Garden Affairs Privacy Policy

What information do we collect about you?

We collect personal information about you directly from you, by telephone, by email or via our website contact form. By submitting your personal data you CONSENT to it being processed. When you order from us, you agree to your details being held on our secure accounting system for at least 5 years as required by law. These details will not be shared with any third parties but form a record of purchase, supply and guarantee.

How will we use the information about you?

We collect information about you to process your enquiries, quotations, orders and invoices.  We will not share your details with any third party unless you ask for services from our recommended third party sub-contractors. 

Marketing information collected by this website

This website collects and uses personal information for the following reasons:

Site visitor tracking

This website uses Google Analytics (GA) to track user interaction. Google Analytics is a web analytics service that tracks and reports website traffic. We use this information, to understand how users find and interact with our web pages.  Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. 

Google Analytics makes use of cookies. If you disable cookies on your internet browser, this will stop Google Analytics from tracking any part of your visit to pages on this website.  You can also download the Google Analytics “Opt Out Browser Add On”. This will prevent Google from using your data.

Contact form

If you choose to use our contact form on our website contact page none of the information you supply will be stored by this website or shared with any third parties.   Data is sent from the website using Simple Mail Transfer Protocol (SMTP).  Our server is protected by an SSL certificate.  SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. Please be aware that not all mail servers are secured in this way, therefore, when sending emails be aware that it might not be a safe medium for personal, confidential or other sensitive information.

Email newsletter

If you choose to sign up for our product news updates and special offer emails, the email address that you submit will be entered into a MailChimp database.  MailChimp is a marketing platform that we use for email marketing. Whilst you are signed up to our product news updates, you will receive occasional marketing emails (about once a month).  We consider MailChimp to be a third party data processor. 

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you request removal from the list. You can remove yourself from the list by unsubscribing using the unsubscribe links contained in MailChimp emails that we send you or by requesting removal from us, when requesting removal by us via email, please send your email using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

Online building configurator

The information we collect - When you use the building configurator available through our website and create an account to save your designs, we collect your name, email address, address, phone number and details of the building you have configured.

What we use the information for - We use this information so that you can save your customised building design and amend and update it when you wish.  We may also use this information to contact you to discuss your design and suggest potential refinements and to confirm pricing and delivery/build timescales, as well as answering any other questions you may have prior to placing an order.

Who we share the information with - The building configurator is provided by VisualConfig Limited and when you use the building configurator and create an account we share your contact details and building designs with them. VisualConfig is a technology company based in the UK that provides building visualisation and configuration software and they process your personal information on our behalf. They will hold your personal information securely and will not share any of it with other companies or use it for any other purposes. They will delete your personal information if we instruct them to do so.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: sales@gardenaffairs.co.uk  

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 3 May 2018.

Contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

What our customers say...

“Many thanks for your great service. ”

Lord Pembroke, Wilton House, Salisbury

“ Thanks so much for all your assistance and the service and the final cabin. The guys were very professional and worked through the snow which was beyond my expectations.”

Ms Allum - Cobham, Surrey

“Thank you for your patience and attention to detail, both of which have been exemplary. ”

Mr L, Cumbria

“ & I would like to thank you for hosting us when we visited on Friday morning. Your outdoor “showroom” is a great way to view your products. The different cross sections were very helpful (for someone technically minded like myself at least!). We particularly liked the fact you let us see the breakdown of costs for the initial quotation. We like straightforward/transparent pricing like this rather than just a single bottom line figure.”

Mr & Mrs Bordoli

“Your attitude helps explain why I sing Garden Affairs praises far and wide, the log cabin really does look stunning ”

Dr Botting, London

“I can't thank you and your team enough. We are very happy with the building. From the start to the end of the process we have been well looked after.”

Mr Logan - Oxfordshire