Can I view your timber garages?

Yes. We are not an "Internet company". We exist in the real world! 

Our display centre and offices are located at Trowbridge Garden Centre, Trowbridge, Wiltshire, BA14 0DT. We have a variety of garages from our range available to view. Obviously with literally hundreds of models available and the option to customise, we do not have every model, but we do have a "bit of everything" so that you can get a feel for the quality and options on offer.

We are open Monday - Friday 9.30am - 5pm. 
At weekends we are open by prior arrangement only, please call us for an appointment to view.

Can I design my own garage or carport?

A custom built garage or carport need not cost any more than an off the shelf example thanks to the investment and production efficiency of our manufacturing facilities.

We always encourage our customers to come and visit our comprehensive garden building display site where you can view at first hand the quality and style of our buildings. You will also be able to discuss your needs with our skilled designers.

Our designers will work with you to develop designs that will meet all your requirements. We will then produce technical drawings and detailed quotations.

What preservative treatments & paints do you recommend?

Garden Affairs will provide you with a comprehensive customer information pack at time of order which will give you more information on the types and quantities of finishes you will require.

Before applying a colour finish it is important to firstly treat the timber with a good preservative. This helps reduce the risk of blue stain or fungal attack and helps to reduce movement within the timber. A good preservative makes an ideal base for the application of paint or stain colour finishes.

Our recommended products are less harmful to the environment, easier to use, offer quicker drying times and best of all will out perform most solvent based finishes.

Garden Affairs offer an on site clear preservative treatment service which will leave your garage very well protected with the timber sealed and ready for painting. Our preservative treatment is a water borne system that reduces the risk of harm to both pets and plants.

If you prefer, why not have your cabin factory pre-treated and stained in a choice of 4 colours? The factory system ensures that all the timber both inside and out is fully coated with preservative and a stain colour.

Do I need planning permission?

Many kinds of buildings and structures can be built in your garden or on the land around your house without the need to apply for planning permission. These can include sheds, timber garages, wooden carports, greenhouses, summerhouses, etc.

CLICK HERE - FOR THE LATEST MINI-GUIDE TO PERMITTED DEVELOPMENT (ENGLAND) - OUTBUILDINGS. ON THE GOVERNMENT'S PLANNING PORTAL WEBSITE

We recommend you apply for planning permission if any of the following cases apply:

• You want to put up a building or structure, which would be nearer to any highway than the nearest part of the "original house" unless there would be at least 20 metres between the new building and any highway. The term "highway" includes public roads, footpaths, bridleways and byways.
• More than half the area of land around the "original house" would be covered by the addition of buildings.
• The building or structure is not to be used for domestic purposes and is to be used instead for running a business or storing commercial goods.
• You want to put up a building or structure which is more than 3 metres high, or more than 4 metres high if it has a ridged roof. ( Most of our buildings are under 4 metres in height).
• If your house is a listed building or you live within a conservation area or an area of outstanding natural beauty (A.O.B.).
• If your building is over 30sq m internally you will need building regulation approval. Please call us for further information. We are able to design and build buildings to meet building regulation standards.

The above information is supplied as a guide only, if you are in any doubt, we recommend you contact your local planning office or visitwww.planningportal.gov.uk where you can apply for planning permission on-line.

Do I need a base?

Yes. It is essential that all garages and carports are sited on a flat level base, constructed from concrete. Ground plans are available for all our buildings. Please note that if a base is found to be more than 20mm out of level, our installers may be unable to install your building.

Do you deliver to my area?

Standard delivery is included in the price of the garge or carport. We deliver throughout England, but are unable to deliver direct to Scotland or Ireland. We can however, deliver to the borders, or a Port/forward freight company for your collection.

For delivery to North of Leeds, Cornwall and Wales, please add £200.

How will my garage / carport be delivered?

Our standard log cabin delivery is direct from the factory on an articulated lorry which measures:

Height 4m
Width 2.5m
Length 18m
Weight 30,000kg fully loaded

The lorry will also carry a forklift to off load the pallets.

The building will be delivered and off-loaded by the driver who will position the pallets either at the side of the road or on your driveway where possible. From order to delivery usually takes between 4 - 6 weeks. We endeavour to give a weeks notice of the delivery date with an estimated AM (7.00am – 12.00 noon) or PM (12.00noon to 7.00pm) delivery slot.

If you foresee any delivery or access problems please let us know prior to order so that we can make alternative delivery arrangements.

Delivery is made direct from the factory to your home and is included in the price. Delivery is normally 4-6 weeks from order.

The buildings are supplied flat packed, on pallets, protected by plastic packaging. Delivery is via articulated lorry, with a forklift.

You will need to ensure that there is sufficient access and space for the lorry to deliver your building to roadside. If you live in a narrow road, you have weight restrictions for a 40 ton vehicle, or there are any other reasons why delivery may be difficult, please let us know at time of order.

If there are any access or delivery problems we will arrange a local delivery by a smaller vehicle. There will be an additional charge of between £250 - £300 depending on the size of the building and your location

** (Please note that forward delivery by a smaller vehicle is only available for buildings installed by Garden Affairs and NOT on self-assembly buildings).

Can you install for me?

Yes. We offer a professional, high quality, fixed price, installation service and for your total peace of mind, unlike most companies, we do not use sub-contractors. Why? Pure and simple, quality control. 

Our installers are experienced and trained in every aspect of garden building manufacture, design and installation. So you can relax in the knowledge that your new wooden garage or carport will be installed both correctly and safely.

From the beginning of your installation until sign off, our team will carry out their work with the least amount of disruption to you and your garden.

Once the garage or carport is installed, if on the rare occasion there should be any teething problems, we will come straight back to sort this out at a time to suit you. Please be aware, that if you have been offered a cheaper installation elsewhere, there may be a reason for this. You may be dealing with a sub contracted fitter who has little knowledge of the buildings, to whom you have no recourse if there should be a problem. 

How long will installation take?

Depending on the size, most of our wooden garages can be installed in 2-4 days. Larger or custom-designed garages or carports usually take no more than 5 days. Dependent of course on the Great British Weather.

Can I assemble myself?

All our timber garages can be supplied for self assembly. Each building is supplied with a set of detailed instructions and building plans. The buildings are supplied flat packed on sealed pallets with a kit bag containing all the necessary screws and fixings.

Installing a log cabin can be very enjoyable if you can rope in a bit of help. You have the reassurance that you can pick up the phone to Garden Affairs and talk through any problems with staff that are fully trained and have hands on experience in all aspects of the construction process.

Do you offer a guarantee?

Yes. A 5 year manufacturer's guarantee against manufacturing or construction defects. The guarantee only applies to buildings that have been installed and treated according to the instructions of the manufacturer.

Please note that wood is a unique, natural product and the finish on timbers will vary. Variation will be seen as coarse or fine grains and shades of colour. Such properties are normal in wood and cannot be considered as a defect, they have to be accepted as an unavoidable property of the product. Timber will shrink or swell according to weather conditions and along with warping are natural properties of wood.

In the event of a complaint, if the cause of the problem should prove to be unreasonable, extreme or severe circumstances or in the case that the building has been installed in rough/wet surroundings, or on unsuitable foundations, or when buildings have not been treated (painted/protected) properly, or longer than 3 months from assembly, the guarantee shall no longer apply. In such cases we shall be forced to charge you for call out costs, any labour costs and/or replacement of components.

Complaints for damage, visual defects or missing parts should be reported within 7 days from delivery or before assembling and treatment of the garden room.

If, in the event of a complaint, the cause should prove to be poor foundations or assembling errors, the guarantee shall not apply.

Any missing or damaged parts will always be delivered or replaced as soon as possible.

How do I order?

Please call us to place your order. You can pay by credit or debit card, cheque or bank transfer. A 25% deposit is required with all orders. The final balance is payable on completion when installed by Garden Affairs, or 7 days prior to delivery for self assembly customers.